RETURNS AND REFUNDS

Our goal is that you are completely satisfied with the products we supply. If you need to return any item, the steps below will make this process as easy and straightforward as possible.

PLAIN PRODUCTS

If you are not completely satisfied with your purchase, you may return the items within 14 days for a refund of the cost of the items, this excludes the carriage cost. Please be aware that you are responsible for the return carriage cost and we recommend you use a service with a proof of delivery to ensure that nothing is lost or misplaced when returning the products to us. The items must be returned in a saleable condition and must not have been used or worn. You should include their original packaging with bags, hang tags and any additional packing materials that came with them originally.

EMBROIDERED OR PRINTED PRODUCTS

You can return decorated items that are faulty, damaged or were incorrectly supplied. Once the items have been embroidered or printed it is not possible to cancel the order whether they have been despatched or not. The Consumer Contracts Regulations that came into force on 13th June 2014 excludes “personalised goods or goods made to a consumer’s specification” and the decorated items we supply fall into this category.

GENERAL ADVICE AND INFORMATION

When you contact us about your returned products, we will send out a Returns Form, which will give you full information on how to return your items. This must be completed in full and included with your returned products.

We pride ourselves on running jobs quickly and if you decide to cancel or change your order, we may have already incurred some costs. This can be for artwork creation, administration or charges made by our suppliers where items are returned and consequently there will be a restocking charge deducted from any refund. 

If there any issues with your order, we would like to hear from you straightaway and request that you email our Customer Service Team at [email protected] so we can help and rectify them for you. Please provide as much information as you can (reference number, company and personal name and address), this will help us to complete your returns request as quickly as possible. 

Card refunds will be made within three days of receiving the returned items. It may take a few more days for your card provider to display the amount refunded in your account.

 

SHIPPING AND DELIVERY

We currently supply to the UK Mainland only.

DELIVERY COSTS

We will deliver your order FREE if you spend over £200 (ex. VAT). If your spend is less than £200 (ex. VAT), the cost of delivery is £9.95 + VAT (unless you wish to collect your order in person, see below).

PRODUCTION TIMESCALES

Our aim is to dispatch plain clothing orders within 2-4 working days (please allow for Public holidays). Orders that include personalisation, including embroidery and printing usually take between 10-14 working days. We will submit an artwork proof of your order, any delay in confirmation of the proof may delay completion times. Please note timescales are also subject to the volume of the order and certain busy times of the year.

COLLECTION IN PERSON

You can collect from our business address, York Workwear, 105 Walmgate, York YO1 9UA. Please select “Collect” when checking out and we will contact you to arrange a suitable time to collect your order.

 

OUT OF STOCK PRODUCTS

If you order any "out of stock" product, we will place this on backorder. We will then send this product once it comes back into stock. Please note we cannot guarantee backorder stocks availability, we will advise you of its current status when placing your order.

 

DO YOU OFFER DISCOUNTS?

Yes we do! Please see below:

Enter codes when checking out - YW5 = 5% discount, YW10 = 10% discount, YW15 = 15% discount, YW20 = 20% discount.

 

DO YOU CHARGE ARTWORK SETUP FEES?

We charge a ONE OFF set up charge for embroidery and print, any subsequent orders will not incur this charge. We do not charge for print set up on text. If your logo does require a redraw, they may be a charge. We will of course inform you of this if needs be.

 

CAN I HAVE A LARGE EMBROIDERED LOGO?

A large embroidered logo would be bigger than 15cm in size or over 20,000 stitches. If you require a large embroidery, please contact us for prices.

 

WHICH DESIGN POSITIONS CAN I CHOOSE?

The most common logo position is front left breast. However we do have various positional options available within our personalistion tool.

 

DO YOU PROVIDE SAMPLES?

If you require a sample for sizing or to check the colour etc... you can purchase this direct from our website. If you wish to proceed with the order return the garment/s and it will be used as part of your larger order and the cost of the garment/s will be reimbursed (minus the postage).

 

IS THERE A SIZE AND COLOUR GUIDE?

Yes - there is a size and colour guide for all garments on each product page. Please note size and colour guides are for guidance only.

 

DO YOU PROVIDE AN ARTWORK PROOF FOR US TO CHECK?

Yes we do. We want to make sure that you are 100% happy with your design before we start work on your order.

 

WHAT PAYMENT OPTIONS DO YOU PROVIDE?

We accept most major credit and debit cards. Sorry we do not accept American Express. We can also create and send a VAT invoice if you prefer to pay by Bank Transfer.